Café de Nuit

Same here

Jester of the FoS wrote:Still waiting on mine...

Joël of the FoS wrote:Same here

Sorry to hear that. Not sure if you saw, but there was an email pseduo-apologizing for the slow rollout and saying they expect to ship everything within 2 weeks of 7/12. Hopefully yours will get shipped soon.

Mine just arrived.

Aaaaand... sh*t

Jester of the FoS wrote:Mine just arrived.

Aaaaand... sh*t

ugh! any chance the packing material saved it?

Nope.
Box inside is trashed.

The top pieces is also messed up, but most of the rest of the contents seem... okay. Bent, but not damaged.
Emailing customer support.

yikes... did it get mauled by a bear? Sorry that happened... hopefully they'll set it right. For the price we pay for these, I hope they have good customer service.

Gonzoron of the FoS wrote:yikes... did it get mauled by a bear?

It looks like it...



It was clearly dropped HARD. Enough to splinter both boxes and pop every single bubble in the bubble wrap in that corner.
Or put into a mail truck at an angle so it was slammed against a wall repeatedly for the entire trip.

Someone out there really doesn't like 5th edition Ravenloft...

I really hope they replace it. (I mean the boxed set)

Jester of the FoS wrote:

Gonzoron of the FoS wrote:yikes... did it get mauled by a bear?

It looks like it...



It was clearly dropped HARD. Enough to splinter both boxes and pop every single bubble in the bubble wrap in that corner.
Or put into a mail truck at an angle so it was slammed against a wall repeatedly for the entire trip.

Please tell me it wasn't delivered by Canada Post....that would be disappointing!

Can't you return it?! The whole point of having a shiny new product in dead-trees version is for it to be in a nice condition.

Ugh! So sorry to hear that. Mine hasn't arrived yet either though.

— onmyoji

alhoon wrote:Can't you return it?! The whole point of having a shiny new product in dead-trees version is for it to be in a nice condition.

I emailed immediately and am awaiting a response. But I can imagine them being busy on Fridays and wanting to double-check if my request was possible before replying (I said I'd be satisfied with just a replacement box and top sheet rather than full replacement).

If they don't get back to me by mid-Monday I'll probably poke them again.

Mine arrived today. Unexpected as the site says it is still waiting to be shipped from warehouse.

I love the ring, FoS indeed

Had a few brief emails with them, where they asked me to send photos and check for damage throughout the box. I sent those and they're FedEx-ing me replacement components.
Whew.
Seems to have been quickly and amicably resolved.

Jester of the FoS wrote:Had a few brief emails with them, where they asked me to send photos and check for damage throughout the box. I sent those and they're FedEx-ing me replacement components.
Whew.
Seems to have been quickly and amicably resolved.

Good news!
Hopefully Fed Ex has also replaced that VRGtR hater who delivered the previous one...